Battery On The Go endeavors to offer you competitive prices on current Battery On The Go products. Your total order price will include the price of the product on the day of shipping plus any applicable sales tax, handling and shipping charges. Battery On The Go reserves the right to change prices for products displayed on BatteryOnTheGo.com at any time and particularly to correct pricing errors that appear on the website.
Purchases sent to addresses outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process.
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Battery On The Go does not begin payment or shipping processing until Battery On The Go receives all of the information that it needs and full payment or a full authorization, when needed, i.e. in case of credit card. Battery On The Go will begin payment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.
Battery On The Go generally packs orders Monday - Friday. However, orders packed by Battery On The Go on weekends or legal holidays are not shipped until the following business day. If you receive an email from us on a weekend or legal holiday indicating that your order has shipped, please be aware that it will ship the next business day. Your order for in stock items that are eligible for next-day shipping must be received before 12:00 p.m. ET, pending payment processing, for there to be adequate time for your order to be processed and dispatched.
All orders are subject to approval by our verification department. We will notify you by phone or email should your order be delayed. Please review the Product Availability section below for more information regarding order processing and product availability times.
Battery On The Go makes every effort to supply you with the products you order, but there may be occasions when Battery On The Go confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. In those circumstances, Battery On The Go will contact you to inform you and, if you are interested, Battery On The Go may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Battery On The Go will cancel your order for products Battery On The Go cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.
Given the popularity of some products, Battery On The Go may restrict the number of such items that you may purchase. Battery On The Go will post limitations on quantity on the Battery On The Go website or will inform you of product purchase limits at the time it processes your order. Battery On The Go reserves the right to change quantities available for purchase at any time.
Order lead times
Battery On The Go makes every effort to ship your product according to the estimated lead times provided by Battery On The Go at checkout. The estimated lead times are in business days (Monday through Friday, excluding federal holidays). Lead times quoted on the checkout page are for orders where all items are in stock or that can be partially shipped, meaning that items ship as soon as they are available. If you have requested a complete shipment, please add three to four additional days for transportation and order consolidation processing.
Although Battery On The Go makes every effort to ship your order according to the lead-time provided, shipping dates may change due to changes in supply or other considerations. If the lead-time changes, Battery On The Go will contact you via email and provide a revised shipping estimate. Battery On The Go encourages you to contact Battery On The Go at 1-800-469-0605 for order status information.
Online Sales to End Users Only
Battery On The Go Online orders are for end-user customers only. You may not purchase for resale. Battery On The Go reserves the right to refuse or cancel your order if Battery On The Go suspects you are purchasing for resale.
Proof of Purchase
Battery On The Go will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.
We take all major credit cards. Visa, MasterCard, American Express, Discover.
In addition to the price of your purchases, Battery On The Go will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If you phone in your order, the Battery On The Go Online Store sales representative will provide an estimated dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply.
If you place your order on behalf of a tax-exempt organization or individual, please call Battery On The Go at 1-800-496-0605. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Battery On The Go does not accept federal tax exemption certificates.