Have a question or need some help with your product? Before you reach out to us for support, save some time and browse our answers to the most frequently asked questions we receive. If you can't find a solution to your problem, please visit our contact page and someone will help you as soon as possible.


1. How do I Charge my PowerBar?
Connect the PowerBar to a power source using the included USB cable. The PowerBar can be plugged into your computer or any USB wall charger plug. Note: make sure the tip connected to the wire is firmly plugged into the tip that goes into the PowerBar.


2. What is Battery On The Go's return policy?
Please visit the returns link at the bottom of our website for details. 

3. What separates the PowerBar 12000mAh, 6000mAh and 3000mAh.
The PowerBar 12000mAh offers a larger battery then the 6000mAh or 3000mAh, as a reference point, an iPhone 5 has a 1450mAh battery an iPad has a 6400mAh battery.


4. My phone does not charge?

Press and hold the larger silver button down for 5 seconds to turn PowerBar ON.


5. I have a question about my product. Who do I contact?  

For general questions about all Battery On The Go products, please contact customer service at  Support@BatteryOnTheGo.com