To return an item, please email us 24/7 at: Support@BatteryOnTheGo.com
Business Hours: Monday - Friday from 9:00 a.m. to 6:00 p.m., Eastern Standard Time.
At Battery On The Go, our priority is to make certain of your 100% satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Battery On The Go within 30 calendar days of receipt of item(s). Claims for damaged or missing items must be received within two business days of receipt of merchandise.
Cables have a 30 day warranty, we will send you a free one after that period, just pay $6 shipping and handling.
Exchanges and Refunds
You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding freight charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please carefully read conditions below. If conditions are not met,
Battery On The Go reserves the right to refuse the return or to charge a restocking fee of 20%.
Please note that Battery On The Go does not permit the return of or offer refunds for the following products:
Product that is custom configured to your specifications, including personalized products
Battery On The Go Gift Cards
How to return or exchange an item
To return an item contact our Technical Support email: support@BatteryOnTheGo.com
Place the original package into a shipping carton.
Include the invoice and the reason for the return. If faulty, please specify the defect.
Please do not place stickers or shipping labels on the original manufacturer's package.
Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We cannot accept C.O.D. deliveries and are not responsible for lost or damaged packages.
Please allow 2 Weeks from date we received the package for us to process your return.
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.
All return shipping charges must be prepaid.
6574 North State Road 7
Coconut Creek, FL 33073
Returning or Exchanging Requirements
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
Faulty items may be repaired or exchanged at our discretion for the equivalent model.
Any merchandise missing the original Universal Product Code (UPC) cannot be returned.
NOTE: Battery On The Go recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Battery On The Go or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Non-functioning (NF) Product: Failure Out of the Box
A Battery On The Go -branded hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please call Battery On The Go Technical Support at 1-800-469-0605 within 10 calendar days of the invoice date. Battery On The Go Technical Support will determine whether the product is NF and offer you the following options:
Replacement: Battery On The Go, at its expense, will ship another of the same product. Battery On The Go Technical Support will put you in touch with a Battery On The Go Sales Support Representative who will arrange for replacement and the NF product's return.
Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
if Battery On The Go Technical Support determines that a returned product is not NF, Battery On The Go will apply Battery On The Go’s standard product warranty to the product. Further, if Battery On The Go determines that you have misrepresented a returned product's condition and that the product is not NF, Battery On The Go may impose up to a $50 handling fee.
This NF policy applies only to Battery On The Go branded hardware products currently offered at the Battery On The Go Online Store. As new products are offered, Battery On The Go reserves the right to determine whether or not this policy applies.
If you're an APO/FPO customer and you're outside the domestic delivery area, the standard Battery On The Go Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to Battery On The Go, we recommend that you insure it against loss.
Battery On The Go Branded Products
If you discover what you believe is a product defect for any Battery On The Go branded product, please contact Battery On The Go Technical Support at: support@BatteryOnTheGo.com If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See the Product Warranty section here for specific information about Battery On The Go’s product warranties.)